List of Stanbic bank branches in Africa – Find all Customer care Numbers

Standard Bank Business Online is a marketplace-main transactional banking channel/platform this is intuitive, consumer-friendly, beneficial and easy to be had to you via way of means of the usage of one of the following alternatives to get right of entry to Desktop Business Online: Desktop Business Online set up documents or thru a web browser.

The Desktop Business Online set up report incorporates all of the documents required to run Business Online, inclusive of the desired Java additives which are required.

You are capable of download and set up the Desktop Business Online software on your laptop whether or not your laptop has Java already set up or not.

Refer to the under step-via way of means of-step commands or listing of regularly requested questions if you want to assist you to put in the Desktop Business Online.

Stanbic Bank – Head office

customer care number

General queries

+27 (0) 11 299 4786
086 012 3209

businessonlinequeries@standardbank.co.za website

Multi-National Support Desk

+27 10 249 0054

multinationalsupport@standardbank.co.za

List of Stanbic bank branches in Africa – Find all Customer care Numbers

 Stanbic bank branch -Angola

customer care number

Corporate Investment Banking
+244 226 43 25 00
+244 226 43 49 69
+244 226 43 32 11

Email Channel
Email BOL customer support
Email BOL migration
website

Stanbic Bank – Botswana

customer care number

(00267) 398 7801

cibclientservicesbw@stanbic.com
commercialbw@stanbic.com
website

Stanbic bank branch – DRC

customer care number

+243 99 606 00 60 D19

serviceclient.drc@standardbank.cd
website

Read also: List of UBA Bank Branches in Accra, Ghana – Find All UBA Branch Locations & Contacts

Stanbic Bank branch – Ghana

customer care number

+233 302 61 0690

customercare@stanbic.com.gh
website

You may also be interested: List of all Consolidated Bank Branches in Accra, Ghana – Find All CBG Branch Locations

Stanbic bank branch – Ivory Coast (Côte d’Ivoire)

customer care number

+225 21 22 34 34

serviceclient@stanbicbank.com.ci
website

Stanbic bank branch – Kenya

customer care number

+254 20 326 8100
+254 20 326 8888
+254 07 1106 8888

businessonline_kenya@stanbic.com
website

Lesotho Stanbic bank branch

customer care number

Switch Board
+266 2221 2000
Corporate and Investment Banking
+266 2221 2220

Personal and Business Banking
+266 2221 2221

lesothocorp@stanbic.com
lesothobb@stanbic.com
website

Malawi Stanbic bank branch

customer care number

callcentre@standardbank.co.mw website

Mauritius Stanbic bank customer care number

+230 402 5000

clientservices@standardbank.mu website

Mozambique Stanbic bank branch

customer care number

+258 21 35 57 72

cibusc@standardbank.co.mz website

Namibia Stanbic bank branch

customer care number

(0264) 61 294 2366

Namibia.CorporateServiceCentre@standardbank.com.na website

Nigeria Stanbic bank branch

customer care number

+234 422 2222
+234 422 5555 (Option 7)

customercarenigeria@stanbicibtc.com
businessonlineng@stanbicibtc.com
website

Swaziland Stanbic bank branch

customer care number

Corporate and Investment Banking
+268 2405 3333
Personal and Business Banking
+268 2517 5300

ccc-swaziland@stanbic.com
swazilandccc@stanbic.com
website

Tanzania Stanbic bank branch

customer care number

Corporate and Investment Banking
0800 751 020
Personal and Business Banking
0800 751 111 (Toll-Free)

Corporate and Investment Banking
tanzaniacib@stanbic.com
Personal and Business Banking
tanzaniaccc@stanbic.com
website

Uganda Stanbic bank branch

customer care number

+256 312 224 900
+256 312 224 600
+256 800 250 250 (Toll-Free)

Corporate and Investment Banking
wholesaleug@stanbic.com
Personal Business Banking
cccug@stanbic.com
website

Zambia Stanbic bank branch

customer care number

+260 971 28 8200
+260 967 10 8200

zambiacallcentrecib@stanbic.com
ZambiaCallCentre@stanbic.com
website

Zimbabwe Stanbic bank

customer care number

Corporate Investment Banking
+263 79920053
Personal Business Banking
+263 79920051/08677004288

Econet 08080216 (Toll-free)
Telecel 0731950950/953/954 (Toll-free)
Netone 08010045 Telone 08004339 (Toll-free)

zimcibccc@stanbic.com
zimccc@stanbic.com
website

Business Online Support and Frequently Asked Questions

How do I deploy the Business Online application?

Navigate to the Business Online internet site (www.businessonline.standardbank.com) and comply with the guidelines to download and deploy Desktop Business Online onto your computer.

Read also: List of Stanbic bank customer care numbers in Africa, online support

Will this model grant equal performance as my present Business Online?

Yes. All current performance will be available.

Can I nonetheless use my present model of Business Online?

Your current model of Business Online will now not be eliminated and will proceed to be thoroughly functional.

My Internet browser does now not permit me to download the setup file.

Your Internet safety coverage may also limit the download of executable documents (files with a ‘.exe’ extension). Contact your device administrator for assistance.

I use an Apple Macintosh laptop with a Safari Browser. Will I be in a position to download and set up Desktop Business Online?

Yes. There are three variations handy to download-based totally on your pc specifications:

· Windows 32 and 64-bit (recommended) variations for Windows working systems

· MAC OS X for Apple Macintosh computers

The new model of Business Online appears identical as the historical one? What is the difference?

The distinction is that the new model consists of all the documents required to run the Desktop Business Online in a single installer file barring the want to improve Java variations on an ongoing basis. The ancient model required you to download and set up Java documents earlier than you should run Business Online, as nicely as preserve Java up to date.

Why is there some other icon on my desktop? It appears like the setup file is saved on my desktop. After set up there are new icons on my computer.

The set up will create a new icon on your desktop, as nicely as a new hyperlink to Business Online in the Start menu. Click on the new icons to use Business Online. You may additionally use the new model for all your day by day tasks.

What occurs if I inadvertently click on on the setup file icon?

The setup file is saved on your computer and will show up in its personal icon. You may additionally keep the setup file to any other directory. If you click on on the setup file, you will be introduced with the setup wizard. If you have already mounted the file, truly cancel the setup wizard.

Will I have to download the setup file each time there is a replacement to Business Online?

Business Online consists of a replace supervisor which will take a look at for and download the ultra-modern updates. The download and deploy system described right here is solely required for the preliminary installation.

I don’t have Java set up on my computer.

You will no longer be required to download and set up Java documents on your computer. The Business Online installer bundle consists of all the documents wished to run Business Online.

I already have Java established on my computer.

You might also proceed with the usage of any model of Java that is required to run your different applications.

I’ve hooked up the Desktop Business Online, however, I want to set up Java to run a specific application.

You may additionally deploy any model of Java that is required for any different application. You may additionally replace and uninstall any model of Java.

I’m experiencing an error. Who do I contact?

Contact your Standard Bank/Stanbic Bank Relationship Manager. Alternatively, please contact our Service Support Contact Centre.

I have downloaded Trusteer Rapport software program for my Standard Bank Internet Banking profile. Do I want to download it on Business Online?

No. Business Online does no longer require the use of Trusteer Rapport software.

How do I replace my non-public information?

You can exchange your non-public small print inside Business Online. Select the ‘Administration’ menu choice and then choose ‘change non-public details’. (NOTE: You can’t exchange your important points if you are the use of a back-up token).

How protected is Business Online when I get right of entry to it from an overseas location?

The security of your profile is decided with the aid of the keylogging and malware detection units and controls on the pc you use to log on. Additional safety is furnished by way of two-factor authentication, which will provide an extra impenetrable login.

You are suggested to keep away from the usage of public computers, in cyber cafés or libraries for example, or computer systems that are unfamiliar. The hazard of compromising your login credentials is higher when you use a pc that is no longer your own.

How do I make certain that I am on the right website?

You have to test that the URL (web address) that seems in the address bar of your browser is http://www.businessonline.standardbank.com each time you are working on Business Online.

Will I be in a position to get entry to Business Online if I don’t have a token?

No, you will no longer capable to get right of entry to Business Online except a token, on the other hand as a new Business Online User, earlier than you get hold of your token, one-time passwords (OTPs) will be despatched to you with the aid of cellphone. OTPs can be used to log on to Business Online till your token is delivered to you.

What do I do if the token I have obtained seems to be faulty?

Contact Business Online on 0860 123 007 to organize for a new token.

How lengthy will my token last?

The common lifespan of a token is 5 years.

How do I register the token?

Business Online will spark off the registration display screen as soon as we acquire affirmation from the courier that your token has been delivered. When you log on to Business Online a message will be displayed prompting you to register the token.

Once you have carried out the registration screen, the machine will routinely prompt your token small print and the subsequent time you log on you will be required to enter the one-time password obtained/generated with the aid of the token.

How do I use the token?

Once you have registered your token, you will be requested for two passwords on every occasion you log on to Business Online:

· ‘Password’ is your personal password. You figure out on this password yourself.

· ‘One-time password’ is the six-digit code generated by way of your token. To retrieve your password, push the button as soon as to swap your token on, and then as soon as extra to generate the code. Enter this code into the ‘one-time password’ subject and you will be geared up to begin the usage of Business Online.

How lengthy is a one-time password valid?

A new one-time password is generated by means of your token each and every 32 seconds. This password is legitimate for about 32 seconds and will be rejected if used after this period.

Can I use a token that has already been allotted to an operator?

No. If a token has already been assigned to some other operator, Standard Bank will want to supply you with a new token. Please contact Business Online on 0860 123 007 to organize for a new token.

Can a token be suspended?

Yes. Your token will be suspended if you enter your one-time password incorrectly three times. You will want to contact Business Online on 0860 123 007 to synchronise your token.

What do I do if my token is misplaced or stolen?

Report misplaced or stolen tokens to Business Online on 0860 123 007. Standard Bank will problem you with a new token after validating your request with your company’s certain person. One-time passwords will be despatched by SMS until you acquire your new token. You will want to register your new token as quickly as you acquire it.

How do I deactivate my token?

A request to deactivate your token desires to be positioned by using your certain character to Business Online on 0860 123 007

Can I use a token after it has been deactivated?

No. Once a token has been deactivated, you will want to contact Business Online on 0860 123 007 to aid in supplying get admission to Business Online.

If my profile has been suspended, how do I reset my credentials?

You will want to contact Business Online on 0860 123 007 to assist.

How do I make repayments to SARS the use of Business Online

SARS online tutorial